Pega Customer Service for Communications offers predefined Transfer line service cases to allow a customer (an account owner) to pass ownership of a number to another person who is a member of his account. To use this service case, you must have the basic contact details of the person to whom the line is transferred. Only the active numbers linked to the primary customers can be transferred.
When this service case in initiated, a message is sent to the primary customer, and the assumer (the secondary customer) receives an email notification with the transfer line details and a link to the self-service portal from which the customer can either accept or reject the transfer.
As a part of the Transfer line case, a security deposit is taken from the secondary owner based on their credit history. To define the security deposit property in the Transfer line service case, complete the following steps.
- Log in to Designer Studio.
- In the Explorer panel, click and then select the PegaComm-FW-CF-Work-TransferLine class.
- Click Decision > Decision Table > SecurityDepositAmount.
- On the Table tab, edit the Conditions and Actions columns based on your business needs.
- Click .