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Pega Knowledge reports

Suggest edit Updated on September 10, 2021

The Pega Knowledge application include the reports that are described in this article.  Depending on the version of the Pega Knowledge you are using, some reports may not be available. To view the available reports, open the Knowledge Portal, and in the left navigation panel, click Reports.

For information about additional reports that are available for all Pega applications, see Standard reports and categories.

Report nameRule nameReport description
Active Published ContentKMActivePublishedContentPublished articles by article number and article title.
Active Published Content For TaxonomyKMActivePublishedContentForTaxonomyPublished articles for an individual taxonomy.
Average Number of Articles and Posts for Search StringsAverageNumberOfArticlesForSearchStringThe average number of articles and community posts for the most often used search strings.
Content Feedback for the past 60 DaysContentFeedbackForThePast60DaysThe Feedback status for the last 60 days, in addition to the items in Open and Resolved Completed feedback status.
Content with Pending Reviews PublishedContentScheduledForReviewArticles up for periodic review, by month.
Get Community Statistical DataGetCommunityStatisticalDataCommunity data statistics by post count, answered posts, and unanswered posts.
Lowest Rated ArticlesLowestRatedArticlesLowest rated articles by number of views, rating, and rating counts.
Most Searched StringsTopSearchStringsInReportedPeriodThe top search strings for a selected period.
Most Viewed ArticlesMostViewedArticlesPublished articles by number of views, rating, and rating counts.
My Archived ContentMyArchivedContentArchived articles for the current author.
My Published ContentMyPublishedContentPublished articles for the current author.
Number of articles created from community best answersKMModeratorReportForBestAnswerThe number of articles that were created or rejected based on best answers from members of the community.
Recently PublishedRecentlyPublishedRecently published articles with dates.
Support articles publishedGetSupportArticlesCreatedFromArticlesThe number of support articles that are published.
Top Rated ArticlesKMHelpTopRatedArticlesThe top rated articles with the corresponding number of views.
Top Search Strings with No Articles for a Selected Help SiteTopSearchStringsWithNoArticlesForHelpsiteThe top 10 search strings with no search results in a selected Pega Knowledge Help Site.
Top Search Strings for a Specific PeriodTopSearchStringsForIPThe top search strings in the Interaction Portal for a selected period.
Top Search Strings with no Posts for a Selected CommunityTopSearchStringsWithNoPostsForACommunityThe top 10 search strings with no search results by Pega Knowledge community.
Top Search Strings with no Articles in Interaction PortalTopSearchStringsWithNoArticlesInIPThe top 10 search strings with no search results in the Interaction channel.
Troubleshooters Started in Web and Ended in Interaction PortalTroubleshootersStartedInWebEndedInIPThe highest number of troubleshooters that were started in a web channel and completed in the phone channel by a CSR (contact center).
Troubleshooters run by ChannelTroubleshootersRunByChannelThe highest run troubleshooters by channel.
User Feedback DispositionUserFeedbackDispositionArticle feedback and whether the feedback was Accepted or Rejected by an author.
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