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Configuring an email account for Pulse notifications

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Updated on November 15, 2021

To notify users about any activity in their Pulse conversations by email, configure an email account to process Pulse notifications. As a result, users can immediately know about new Pulse messages in cases that they follow, replies to their messages, and when other users reference them in Pulse comments. Immediate exchange of information can help users resolve work faster.

For example, if a customer service representative (CSR) posts a Pulse message with a question about the maximum loan amount that a customer can receive, and references a manager in the message, the manager receives an email that contains the message and can immediately respond to the question.
  1. In the header of Dev Studio, click CreateIntegration-ResourcesEmail Account.
  2. In the Short description field, briefly describe the purpose of the email account.For example: Enter Notify about Pulse.
  3. In the Account Name field, enter PulseNotifications.
    Note: You can have only one account with the name PulseNotifications in the system.
  4. Click Create and open.
  5. Configure the email account as appropriate.
    For more information, see Creating an email account.
  6. Click Save.
What to do next:
  • Previous topic Configuring Pulse email notifications
  • Next topic Configuring Pulse notifications on additional email accounts
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