- Open a case:
- Search for the case.
- Click on the case in the worklist or work queue on your dashboard.
- Hover over a message.
- Click the Show more icon, and then click Add tag.
- Add a tag to the message:
- To create a new tag, enter a unique name in the text field.
- To reuse a tag, press the Down arrow key in the text field, and then select a tag.
- Click Add.
- Click OK.
Posting a message in Pulse.The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see