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Tagging an existing message in Pulse

Suggest edit Updated on November 29, 2021

Categorize a message by tagging it in Pulse. By associating similar messages, you can help users find information that they need to resolve a case. For example, if all Pulse comments that are related to a bug contain the bug ID tag, users who work on the bug can quickly find all of the related information.

Note: Only standard Pega Platform applications support adding tags to existing messages. Applications that you build on Cosmos React do not support this feature.
The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Posting a message in Pulse.
  1. Open a case:
    • Search for the case.
    • Click on the case in the worklist or work queue on your dashboard.
  2. Hover over a message.
  3. Click the Show more icon, and then click Add tag.
  4. Add a tag to the message:
    • To create a new tag, enter a unique name in the text field.
    • To reuse a tag, press the Down arrow key in the text field, and then select a tag.
  5. Click Add.
  6. Click OK.
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