Creating training data
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- Last UpdatedDec 24, 2024
- 1 minute read
Creating training data
To ensure that the natural language processing (NLP) engine provides helpful suggestions to your CSRs, add training records. Each training record consists of a topic and an associated word or phrase that is relevant to your organization.
- In the navigation pane of App Studio, click Channels.
- In the Current channel interfaces section, select the Voice AI channel interface for which you want to create training data.
- On the channel configuration page, select the Training data tab.
- Click Add records.
- In the Create new training record dialog box, select a topic, and then enter the keywords that you want to associate with the topic.
- Click Create record.
- Optional: To add additional records, repeat steps 5 and 6.
- Close the Create new training record dialog box.