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Creating training data

To ensure that the natural language processing (NLP) engine provides helpful suggestions to your CSRs, add training records. Each training record consists of a topic and an associated word or phrase that is relevant to your organization.

  1. In the navigation pane of App Studio, click Channels.
  2. In the Current channel interfaces section, select the Voice AI channel interface for which you want to create training data.
  3. On the channel configuration page, select the Training data tab.
  4. Click Add records.
  5. In the Create new training record dialog box, select a topic, and then enter the keywords that you want to associate with the topic.
  6. Click Create record.
  7. Optional: To add additional records, repeat steps 5 and 6.
  8. Close the Create new training record dialog box.