Messaging attachments
- Last UpdatedSep 20, 2023
- 3 minute read
Messaging attachments
Applies to UI Kit. The messaging attachment feature in the Pega CS application specifies the types and sizes of files that a CSR can send or receive as attachments over various messaging channels.
Note: Ensure you save the
application where the channel is present.
Configure the messaging attachments
by performing the following steps: - In the navigation pane of App Studio, click Settings > Chat and messaging > Attachments.
-
On the Messaging attachment page, in the
Channel section, click the desired messaging channel.
Note: The following is the use case of configuring various attachments for Web Messaging. You can configure the attachment settings of other Digital Messaging channels in a similar manner.
-
To configure attachment settings for Web Messaging, click
Web Messaging. The system displays the
Messaging attachments dialog box as shown below
-
The following table shows the various attachment options available in the
Web Messaging attachment security settings section for
Web Messaging:
Note:
- The default file type that is allowed for all digital channels is "Images."
- The allowed file extensions can vary for other Digital Messaging channels.
- The default attachment size for sending and receiving files by a CSR across all messaging channels is 2 MB.
- The maximum file size that a CSR can send or receive is 10MB.
- The CSR cannot send any attachments over the public channels, for example, Facebook public posts.
Type Allowed file extensions Maximum file size for sending Maximum file size for receiving Images - .bmp
- .gif
- .jpg
- .jpeg
- .png
- .webp
1MB, 2MB, 5MB, 10MB Note: To disable sending the image attachment, select Not allowed in the Max send size list.1MB, 2MB, 5MB, 10MB Note: To disable receiving the image attachment, select Not allowed in the Max receive size list.Videos - .3g2
- .3gp
- .3gpp
- .avi
- .dat
- .divx
- .dv
- .mod
- .mov
- .mp4
- .mpeg
- .qt
- .wmv
1MB, 2MB, 5MB, 10MB 1MB, 2MB, 5MB, 10MB Audio - .aac
- .amr
- .flac
- .m3u
- .mid
- .mka
- .mp3
- .ogg
- .ra
- .sdt
- .stap
- .wav
1MB, 2MB, 5MB, 10MB 1MB, 2MB, 5MB, 10MB Documents - .csv
- .docx
- .pptx
- .rtf
- .txt
- .xlsx
1MB, 2MB, 5MB, 10MB 1MB, 2MB, 5MB, 10MB -
The following table shows the maximum file size for sending and receiving
attachments of other file extensions, like .exe and ,zip.
Other file extensions Maximum file size for sending Maximum file size for receiving .exe 1MB, 2MB, 5MB, 10MB 1MB, 2MB, 5MB, 10MB .zip 1MB, 2MB, 5MB, 10MB 1MB, 2MB, 5MB, 10MB Note: If you remove all the attachment options for Web Messaging here, the attachment icon will not display in the Web Messaging widget. - Click Submit to save the attachment data of the current channel, and then click Save.