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Configuring a mobile notification channel

Suggest edit Updated on November 5, 2021

In Dev Studio, you can configure a mobile channel to send push notifications to users. Users can approve and reject cases and respond to messages in cases by responding to push notifications.

  1. Click the Records Explorer and expand the Process category.
  2. Click Notification.
  3. Click the notification for which you want to configure a mobile channel.
  4. On the Channels tab, in the Mobile section, clear the Enable push notifications check box to disable mobile push notifications for all users.
  5. If mobile push notifications are enabled, customize the mobile channel:
    1. In the Message field, keep the default field value or enter the field value that holds your notification message for mobile push notifications. Click the Open icon to create a new field value or to open the field value that you specified.
    2. Optional: Enter parameters for the field value in the Parameters section.
    3. From the Default preference list, enable or disable the mobile channel for all the users in your application.
      They can update the preferences as needed.
  6. Click Save.
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