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Renaming case types

Suggest edit Updated on November 5, 2021

Reflect changes to your business requirements by updating the name of a case type.

For example, to add a car insurance claim to your homeowners insurance claim, you can rename your case type to Car and homeowners insurance claim.
  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. In the Case type field, enter a new name for your case type.
  3. Click Save.
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