Skip to main content

 –

Urgency

Suggest edit Updated on November 5, 2021

Urgency is a numeric value, ranging from 0 to 100, that is displayed in worklists and cases. You can use urgency to bring visibility to unresolved assignments and cases in your application.

The higher the urgency, the more important it is to address the unresolved item. You can adjust the urgency of an item by using a service-level agreement or by using the following standard rules:

  • Work-.UrgencyUpdate — A flow action that you can call while processing a case.

    The integer that you provide is added to the current urgency of the case.

  • Work-.pyUrgencyWorkAdjust — A property that you can set to increase or decrease the current urgency of a case.

    The value that you provide is evaluated by the Work-.pxUrgencyWork declare expression.

  • Assign-.pyUrgencyAssignAdjust — A property that you can set to increase or decrease the current urgency of an assignment.

    The value that you provide is evaluated by the Assign-.pxUrgencyAssign declare expression.

At run time, urgency is updated each time that the value of a standard property changes or a user saves a case.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us