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Integrating cases with external resources

Suggest edit Updated on November 22, 2021

Expand your Microjourney to take advantage of functionalities outside of your application, by connecting cases to external resources. By expanding your processing to external resources, you can significantly speed up case resolution.

For example, you can increase the functionality of your application by assigning tasks to an external application, or to a robotic queue.
  • Integrating a case with an external resource

    You can call an external resource, such as a robotic automation or another application, from a flow. By reusing the services that other resources provide, you can enhance your cases without having to maintain extra functionality in your application.

  • Enabling cases for creation through web and chat channels

    To reach wider audiences, ensure that users of your application can create cases also outside Pega Platform by enabling cases for creation through web and chat channels. As a result, you help your customers reach their business goals in various scenarios that include different channels and flexibility of processing.

  • Configuring external storage options for attachments

    Use external storage to attach content to a case or Pulse conversation.

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