Skip to main content

 –

Running a survey in a case

Suggest edit Updated on October 29, 2021

You can use the Survey shape to collect information from a user who is processing a case. By providing a structured format for questions and answers, you can quickly incorporate user feedback into a case.

  1. Add the Survey shape to the life cycle of your case.
    1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
    2. On the Workflow tab, click Life cycle.
    3. Hover over a process in a stage, and then click Step MoreAutomations Survey.
      Tip: For advanced processes, click the Configure process icon instead, to add the shape to the flow canvas.
    4. Click Select.
  2. In the Select survey list, select the name of a survey.
  3. In the Route to field, press the Down Arrow key and then select the user who is responsible for answering the questions in the survey.
  4. Click Save.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us