Save time and minimize creation of similar cases by adding a Search duplicate cases shape to your case life cycle.
- In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
- In the case working area, on the Workflow tab, click Life cycle.
- In a process to which you want to add a Search duplicate cases shape, click .
- Click Select.
- Define the basic conditions. For more information, see Defining basic conditions for case types.
- Define a threshold with weighted conditions. For more information, see Defining a threshold with weighted conditions for a case type.