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Creating an alternate stage

Suggest edit Updated on November 26, 2021

Ensure that you can resolve a business process when an exception occurs by adding an alternate stage to the case life cycle. For example, you can use an alternate stage to process cases that managers reject.

  1. In the navigation pane of App Studio, click Case types, and then click the case type that you want to open.
  2. On the Workflow tab, click Life cycle.
  3. Create an alternate stage:
    • To create a new alternate stage, in the Case life cycle section, click Alternate stage.
    • To convert a primary stage to an alternate stage, on the menu next to the stage name, click Set as alternate stage.
  4. Decide how the case proceeds after all processes in this stage are complete:
    • To let the case worker decide which stage the case enters after this stage, in the stage property pane, select Wait for a user action.
    • To resolve the case, in the stage property pane, select Resolve the case, and then configure details of case resolution. For more information, see Configuring a case resolution.
  5. Click Save.
For example: The following figure shows a case life cycle of reviewing a job candidate with four primary stages and an alternate stage. A case enters the alternate stage when a hiring manager rejects the candidate in the Review process.
An alternate stage
Case life cycle with four primary stages and an alternate stage.
What to do next: Populate the stage with processes. For more information, see Processes in a case life cycle.
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