Before you begin: For each IVA that you create, define the conversational channel behavior. For more
information, see Defining conversational channel behavior.
Before moving Pega Intelligent Virtual Assistant™ (IVA) to a production environment, you can
verify whether the chatbot works correctly by using the preview console. You use the
preview console to simulate a chatbot conversation and ensure that the IVA knows how to
correctly respond to user input.
Working in the preview console also
improves the text analysis and artificial intelligence of the IVA channel. After making any
changes to the channel configuration in the preview console, rebuild the text analytics
- Verify the detected information by the chatbot.
- Update the chatbot questions and response text.
- Extract data from a conversation.
- Apply any simulation changes to the text analytics model.