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Simulating a conversation and building a chatbot

Suggest edit Updated on September 7, 2021

Before moving Pega Intelligent Virtual Assistant™ (IVA) to a production environment, you can verify whether the chatbot works correctly by using the preview console. You use the preview console to simulate a chatbot conversation and ensure that the IVA knows how to correctly respond to user input.

Working in the preview console also improves the text analysis and artificial intelligence of the IVA channel. After making any changes to the channel configuration in the preview console, rebuild the text analytics model.
Before you begin: For each IVA that you create, define the conversational channel behavior. For more information, see Defining conversational channel behavior.
  1. Verify the detected information by the chatbot.
    For more information, see Verifying chatbot responses.
  2. Update the chatbot questions and response text.
    For more information, see Modifying chatbot response questions.
  3. Extract data from a conversation.
  4. Apply any simulation changes to the text analytics model.
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