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Configuring a text prediction for an IVA

Suggest edit Updated on September 7, 2021

To enhance the artificial intelligence of Pega Intelligent Virtual Assistant™ (IVA) so that the system provides better responses and detects entities and the topic in the messages, you can configure a text prediction for an application.

Tip: Text predictions are targeted to replace text analyzers. As a best practice, configure text analytics for your conversational channels by using text predictions instead of text analyzers. For more information, see Text analysis concepts.
  1. In the navigation pane of App Studio, click Channels.
  2. In the Current channel interfaces section, click the icon for your existing Digital Messaging, Legacy Webchat, or Alexa channel.
  3. In the channel, click the Behavior tab.
  4. In the Text Analyzer section, click Open text prediction.
    Opening a text prediction from a channel
    Open Text Prediction link on the Behavior tab in a channel
  5. In Prediction Studio, configure the text prediction for the chatbot.
    For more information, see Analyzing messages with text predictions.
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