A channel developer and the channel administrator troubleshoot issues reported with the chatbot.

When I enter text in the chat window, I do not get any response from the IVA for Legacy Webchat.

• Do not use the same web browser for your instance of the Pega Platform application that you use for the chat window for the IVA for Legacy Webchat. The chatbot uses cookies to handle authentication, so the system will log you in as the same user as for your application, causing this issue. Ensure that you open your Pega Platform instance in another web browser.
• Check the mashup security settings for your application, by performing the following steps:
  1. Switch to Dev Studio.
  2. In the header of Dev Studio, click the name of the application, and then click Definition.
  3. In the application rule, click the Integration & security tab.
  4. In the Mashup security section, verify that there are no limitations on the mashup used by the chat window for your IVA.
  5. Click Save.
  6. Switch back to App Studio.

I want to modify the user interface for the IVA that the chat window and the preview console use, to fit my organization's specific needs and requirements.

1. Change the CSS styles for the chat window for the IVA for Legacy Webchat by editing the pyWebChatCustomizaton rule.
   For more information, see Customizing the Legacy Webchat channel.
2. Modify the default text for the action prompt that is displayed in the preview console and the chat window for the IVA.
   For more information, see Changing the default text for action prompt in the IVA for Legacy Webchat.
3. Edit the Legacy Webchat channel sections that user input and responses use, and make user interface changes in the sections.
   For more information, see Customizing the Legacy Webchat channel.