Here are some best practices to keep in mind when creating a challenge:

• Limit the challenge to a single skill. For example, Sending email during case processing, or Using reports to observe the contact center.
• Start the first task in the challenge by writing the login instructions in the following format:
  For example:

  1. In the Pega Instance for the challenge, enter the following credentials:

     1. In the User name field, enter <user name from Scenario>.

     2. In the Password field, enter <password from Scenario>.

  Note: The structure of this step might vary depending on the configuration of your exercise system.
• Challenges should take no more than 20 minutes to complete. Challenges should never exceed 30 minutes in duration.
• Limit challenge walkthrough videos to 5 minutes.
• If applicable, include a Confirm your work section. Use the steps in this section to guide the learner in testing their work. Always include expected results.