Legacy CPM portals are no longer supported
The legacy CPM end-user portals (CPMCSR_Portal, CPMSalesRep_Portal, CPMSalesManager_Portal) have been deprecated. These portals continue to function in this release, but might be deprecated in a future release of CPM. It is recommended that you instead use the Interaction and Account Manager Portals.
CPM Social Engagement
Pega Sales Automation
Support for B2B and B2C Selling modes have introduced additional case types.
Styles and formats are inherited from UI-Kit-7.
Contacts in SA have a new attribute (TerritoryID), and leads/opportunities have a new attribute (selling mode). This is required for the OOTB security model to work. For more information on upgrading the data instances, see the Pega Sales Automation Upgrade Guide.