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7.1.4 product changes with upgrade impacts

Suggest edit Updated on September 10, 2021

Legacy CPM portals are no longer supported

Note: Portals from releases prior to Customer Process Manager (CPM) 6.2 (CACSRPortal, CAManagerPortal, CASalesRepPortal, CASalesManagerPortal, and their derivatives) are no longer supported and do not function in this version of Pega Customer Service. You must upgrade the end user portals to a supported portal type.

The legacy CPM end-user portals (CPMCSR_Portal, CPMSalesRep_Portal, CPMSalesManager_Portal) have been deprecated. These portals continue to function in this release, but might be deprecated in a future release of Pega Customer Service.You must upgrade your application to use the Interaction and Account Manager Portals.

PegaCHAT

Note: Use of the Openfire chat server is deprecated. New PegaCHAT installations must use the Pegasystems chat server.

Customer Relationship Management unification

For more information on how the sales and service modules of Pega Customer Relationship Management work together, see Using multiple Pega CRM Application.

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