Received email is not properly formatted
The email message's format looks different from the format of the email message that was sent, or the email contains broken links.
Formatting issues can be caused by using rich editing programs, such as Microsoft Word (Word). Editing programs like Word use very convoluted HTML formatting instructions, which may not be able to properly decipher and adjust the email program's formatting in a message.
Avoid using complex editing programs, such as Word, and use plain text messages.