Skip to main content


Autoreply message filtering

Suggest edit Updated on January 29, 2021

Email listeners in Pega Platform filter autoreply messages, such as out-of-office notifications or bounce-back messages, by using the following logic.

  1. Email listeners detect autoreply messages by checking for the Auto-Submitted header in the subject of incoming email messages.
  2. If the email listener does not find the Auto-Submitted header, the listener searches the email subject for the following patterns that are specified in the Pega-provided Email/AutoReplySubject dynamic system setting (DSS):
    • Automatic reply,Auto
    • Auto Response,Out of Office

You can specify additional patterns by editing the Email/AutoReplySubject DSS.

Related Content

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us