When working in the Decision Manager portal, you can sometimes experience unexpected technical issues that require detailed investigation.

Cause

The most common problems with revisions and change requests are caused by:

• Revisions that contain rule instances with errors
• Incorrect email account configuration
• An updated case or flow
• Technical issues that cannot be fixed

Solution - Revisions that contain rule instances with errors

A system architect needs to check the rule instances that are included in the revision and fix the errors that are related to specific rule types.

Solution - Incorrect email account configuration

A system architect needs to fix the email configuration. For more information, see Email landing page.

Solution - An updated case or flow

A revision manager needs to resolve revision and change requests in the Decision Manager portal. For more information, see Avoiding revision management backward compatibility issues.

Solution - Technical issues that cannot be fixed

If a revision or change request case cannot be fixed, remove it from the system and discard all the changes that were made as part of the corrupted case.

You can ask the database administrator to remove the case object for you, or you can create an activity that removes the case object.