Skip to main content

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Adding a key performance indicator

Suggest edit Updated on April 5, 2022

The key performance indicators (KPIs) can be used to track, compare, and monitor business performance across the defined areas of interest. You create KPIs based on outcomes previously defined in interactions.

Before you begin: Before you can monitor any data, specify VBD server host and port within the Infrastructure Services landing page.
  1. In the header of Dev Studio, click ConfigureDecisioningMonitoringVisual Business DirectorKey performance indicators.
  2. Click New and provide a name for the new KPI.
  3. In the Selected outcomes list, select type of operation that defines the KPI formula.
  4. In the Available outcomes section, check the list of possible values in the outcome dimension.
  5. Click on the available outcomes or click Add All to select all the available outcomes.
    The Selected outcomes section lists the possible values selected from the Available outcomes section.
  6. In the Description section, select one of the following options:
    • Use generated
      Automatically generates KPI description.
    • Use custom
      Requires entering your own KPI description.
  7. In the Display data in Visual Business Director section, select one of the following options:
    • Cumulative
      VBD displays values accumulated over time.
    • Non-cumulative
      VBD does not display values accumulated over time.
  8. In the Compare data sources in Visual Business Director section, select one of the following options:
    • Higher values are better
      The values below a reference value are displayed in red and green when above.
    • Higher values are worse
      The values below a reference value are displayed in green and red when above.
  9. Click Submit.
Result: The new key performance indicator is added to the list in the Key performance indicators tab.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us