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Pega software maintenance and Extended Support Policy

Suggest edit Updated on September 29, 2021

This policy applies to all Pega software environments: Pega Cloud Services, client-managed cloud, and on premises.

Pegasystems understands that security, privacy, and compliance are top of mind issues for all organizations. We are committed to ensuring our products meet or exceed rigorous global security and privacy standards, so you can rest assured your data is safe. Pegasystems expects all clients to stay current because of the important security and reliability improvements delivered with each new release.

Pega Infinity patches

To help your organization scale and stay current, Pega follows an industry-standard patch process. Applying patches provides immediate access to the latest security updates, and product fixes, which are only applied to the most recent patch release of a minor version stream.

Pega Platform release naming convention
Pega Platform release naming convention

For more information about Pega application patches and hotfixes, see Pega Customer Service, Pega Sales Automation, and Pega Call patches and Hofixes for all other Pega applications.

Patches provided by Pega within a release stream are cumulative, meaning all fixes from earlier patches in the same release stream are included in the current patch. For example, fixes made in Pega Infinity release 8.4.4 are carried forward to release 8.4.5. The latest Pega software patch is always the most stable release available in its release stream.

Since patch releases are cumulative, Pega requires client organizations to adopt patch releases on a regular basis to limit the number of fixes against which clients must review and subsequently smoke test.

In rare cases, issues, such as production outages or security vulnerabilities, may require an immediate hotfix. Hotfixes will only be provided for the most recent patch versions that are generally available. Clients must be on (or move to) the latest patch version to apply that hotfix. These hotfixes will be included in the next available patch.

When Pega releases a new patch for any minor release, Pega also removes the previous patch for that minor release from the release distribution site. For example, when Pega Infinity 8.4.5 is released, 8.4.4 will no longer be available for download from the Digital Delivery page.

Pega releases patch versions for minor releases of software for 18 months after the minor release is made Generally Available (GA). Eighteen months after GA, that minor version enters Extended Support. The total number of patches released is at Pega's discretion. Pega commits to provide Extended Support for 18 months, so that all releases will be supported a minimum of 36 months (18 months standard support and 18 months extended support) by Pega. See Patch cadence and Pega Platform Extended Support for these release dates.

We strongly recommend that clients update to the latest minor version release prior to their minor release reaching Extended Support and require clients to update before the end of Extended Support.

Extended Support

Details on the Extended Support Policy can be found in the Software Update and Extended Support Policy.

Patch cadence and Pega Platform Extended Support

Pega Infinity software suite releases (release 8.x and later) enter Extended Support on the following estimated schedule:

Pega Platform versionPega GA dateFinal patch version and Extended Support dates
8.6May 20218.6.7, Nov 1, 2022 - May 31, 2024
8.5Sept 20208.5.7, Mar 1, 2022 - Sept 30, 2023
8.4Feb 20208.4.6, Oct 1, 2021 - June 30, 2023
8.3Aug 20198.3.6, May 1, 2021 - June 30, 2023
8.2Feb 20198.2.8, Nov 1, 2020 - June 30, 2023
8.1Oct 20188.1.9, Oct 1, 2020 - June 30, 2023

For a calendar of anticipated patch release dates, see Pega Infinity patch calendar.

Note: Dates and version numbers are subject to change for Pega Infinity software suite release 8.4, 8.5, and 8.6 patches.

Pega Customer Service, Pega Sales Automation, and Pega Call patches

Version 8.4.x and later of the Pega Customer Service base application and Pega Sales Automation base applications and Pega Call follow the same industry standard patch process and Extended Support policy with the following key differences:

  • Patches for these three applications are released as a single CRM patch.
  • These application patches are released after the Pega Platform patches. For example, CRM patch 8.6.1 was released after Pega Platform patch 8.6.1.
  • CRM patches require the same major.minor version of Pega Platform (for example, a Pega Platform 8.6.x patch is required to run a CRM 8.6.x patch.
  • The minimum Pega Platform patch version required to run an application may not match the application patch version, for example, CRM patch 8.4.4 requires Pega Platform patch 8.4.5. For information about patch compatibility, see Pega Infinity patch calendar.
  • The CRM patches are delivered in a .JAR file and must be installed using the Import Wizard, unlike the Pega Platform patches which are installed using a script.

For more information about CRM patches, see Application patch releases.

Hofixes for all other Pega applications

All other applications follow Pega’s standard Extended Support policy with one key modification. For on-premises or client-managed cloud (where clients build their own stack not using Pega Cloud) environments, our clients or their system integrators are responsible for downloading and installing these hotfixes when they build a new system. Pega Cloud Services will manage applying hotfixes for their clients.

New required hotfixes will stop when the Pega Platform patches cease to be produced for that major.minor version of Pega Platform. These applications enter Extended Support at the same time the major.minor version of the Pega Platform version they run on enters Extended Support. Pega applications must be on the latest Pega Platform and Pega application minor version to receive a hotfix.

For more details about Pega Customer Decision Hub hotfixes, see Pega Customer Decision Hub hotfixes.

Required Pega industry application hotfixes

Pega application or industryHotfix documentation
Pega Customer Decision Hub Pega Customer Decision Hub and Pega Marketing Hotfixes
Pega Sales Automation

Pega Sales Automation Hotfixes

Pega Customer Service
Communications
Financial Services
Public Sector
Health Care
Insurance
Life Sciences
Manufacturing

If you don’t see your application listed, please contact Pega Support if you have questions to learn about hotfix availability. For more information, see Pega Support.

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