Before you install a hotfix, run a report that lists the hotfixes that are already installed on your system.
The scan compares your system to the hotfixes that are listed in a hotfix catalog and generates a file with the results. The file lists installed, partially installed, superseded, and uninstalled hotfixes.
This report is used when requesting a hotfix package, and can be requested from the user interface or from the command line. Do one of the following actions:
- Scanning the system from the user interface
To scan your system, request a scan from the Hotfix Manager landing page. The scan generates a report that you provide to Pegasystems Global Client Support.
- Scanning the system by submitting a request to an active instance
To automate scanning, use the command-line tools. If you have an active instance of Pega Platform, you can scan it by submitting a request to the active instance via a web service.
- Scanning the system by using a direct connection to the database
To automate scanning, use the command-line tools by using a direct connection to the database. This is most commonly done for a stopped instance. This report is used when requesting a hotfix package.