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Applying hotfixes

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Updated on April 12, 2022

Hotfixes are software updates that Pega creates to fine-tune the behavior of a release of Pega Platform.

Before you begin: You can apply hotfixes only if you are on the most recent patch of your version of Pega Platform.

Apply hotfixes to your system with tools that are available from the user interface and the command line. To use these tools, you must have administrator rights. You can perform the same actions with all of these tools

At any given time, a hotfix on your system can be in one of these states:

  • Not installed – The hotfix was uploaded but is not yet installed on your system. Pega Platform cannot use the hotfix.
  • Installed but uncommitted – The hotfix is installed on your system. Pega Platform can use the hotfix, but the hotfix can be rolled back to remove it from the system.
  • Rolled back – The hotfix was installed, but has since been removed from your system. Pega Platform cannot use the hotfix.
  • Committed – The hotfix exists on your system permanently and cannot be rolled back.
  • Obtaining a hotfix catalog

    All available hotfixes are listed in the latest hotfix catalog.

  • Obtaining hotfixes

    If you encounter problems with Pega Platform that might be addressed by a hotfix, scan your system to generate a hotfix status report. Based on the report results, request a specific hotfix from Pegasystems Global Client Support.

  • Scanning the system for hotfixes

    Before you install a hotfix, run a report that lists the hotfixes that are already installed on your system.

  • Preparing to install hotfixes

    After you download a hotfix package, prepare your system for updates.

  • Applying database schema changes

    If a hotfix package includes database schema changes, you can choose whether to apply the schema with the other hotfix changes or in a separate step. If you choose a separate step, you can generate an SQL script so that a database administrator can review the changes and manually apply them to the database.

  • Obtaining hotfix packages

    Create a support request to obtain hotfix packages from Pegasystems Global Client Support for known issues, or to report a new issue.

  • Installing hotfix packages

    After you have obtained the hotfix and prepared to install it, update your system with the new functionality.

  • Rolling back hotfixes

    If an uncommitted hotfix introduces unwanted changes to your system, you can remove it by rolling it back. You cannot roll back committed hotfixes. If you have more than one uncommitted hotfix, roll them all back and reinstall the hotfixes you want to keep.

  • Committing hotfixes

    Commit all uncommitted hotfixes to make the hotfixes a permanent part of the system.

  • Verifying hotfix installation results

    After you install hotfixes, verify that the installation was successful.

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