This document provides information about keeping your Pega solutions up-to-date, both for Pega Cloud Services and on-premises environments.

• Pega Extended Support program

  Pega understands that security, privacy, and compliance are top of mind issues for all organizations. We are committed to ensuring our products meet or exceed rigorous global security and privacy standards, so you can rest assured your data is safe. Pega expects all clients to stay current because of the important security and reliability improvements delivered with each new release.

• Pega software maintenance program

  Pega understands that security, privacy, and compliance are top of mind issues for all organizations. We are committed to ensuring our products meet or exceed rigorous global security and privacy standards, so you can rest assured your data is safe. Pega expects all clients to stay current because of the important security and reliability improvements delivered with each new release.

• Pega Platform changes with update impact

  As Pega Infinity software advances, Pega is committed to providing software updates with minimal disruption so both you and your customers can continue to access and use Pega applications throughout the entire update process.

• How Pega Cloud keeps your environment current

  Pega Cloud Services ensures that you have access to the latest features and capabilities of Pega Platform and your Pega applications by performing periodic system maintenance on your Pega Cloud environments. This is part of the standard maintenance policy Pega provides to you as defined in Pega Cloud maintenance and types of system updates.

• Updating Pega Infinity for on-premises environments

  Update to the latest Pega Infinity release to take advantage of new features and capabilities in the most current release and to apply the latest security enhancements and bug fixes.

• Applying the latest on-premises patch

  With the Pega Platform patch release process, you apply the latest, important security, supportability and reliability improvements and bug fixes since the last minor release.

• Migrating existing mashups

  To ensure that updates to Pega Platform 8.5.1 and later work seamlessly, you must migrate your existing mashups. Beginning in Pega Platform 8.5.1, Pega Web Mashups include a channel ID in the mashup code for validation with your mashup server.

• Managing update fixes with Deployment Manager

  You can create pipelines in Deployment Manager version 4.8.2 or later to promote the latest application functionality to your production environment. By using Deployment Manager as a standard DevOps approach during updates, you can assess the effect of the latest Pega Platform capabilities and plan your new feature adoption strategy across your environments after you update to the latest version of Pega Infinity.

• Testing updates

  After you update to the latest release of Pega Infinity, test your applications to ensure that they work with the latest Pega Infinity release.

• Appendix

  The appendix include information about obtaining, installing, and validating hotfixes.