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Pega software maintenance and Extended Support

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Updated on April 12, 2022

Pegasystems understands that security, privacy, and compliance are top of mind issues for all organizations. We are committed to ensuring our products meet or exceed rigorous global security and privacy standards, so you can rest assured your data is safe. Pegasystems expects all clients to stay current because of the important security and reliability improvements delivered with each new release.

Pega software patches

To help your organization scale and stay current, Pega follows an industry-standard software patch process. Applying patches provides immediate access to the latest security updates, and product fixes, which are only applied to the most recent patch release of a minor version stream.

Pega Platform release naming convention
Pega Platform release naming convention

For more information about Pega application patches and hotfixes, see the appropriate sections in this document.

Pega patches within a release stream are cumulative, meaning all fixes from earlier patches in the same release stream are included in the current patch. For example, fixes made in Pega Infinity release 8.4.4 are carried forward to release 8.4.5. The latest Pega software patch is always the most stable release available in its release stream.

Since patch releases are cumulative, Pega requires client organizations to adopt patch releases on a regular basis to limit the number of fixes against which clients must review and subsequently smoke test.

In rare cases, issues, such as production outages or security vulnerabilities, may require an immediate hotfix. Hotfixes will only be provided for the most recent patch versions that are generally available. Clients must be on (or move to) the latest patch version to apply that hotfix. These hotfixes will be included in the next available patch.

When Pega releases a new patch for any minor release, Pega also removes the previous patch for that minor release from the release distribution site. For example, when Pega Infinity 8.4.5 is released, 8.4.4 will no longer be available for download from the Digital Delivery page.

Extended Support

Pega releases patch versions for minor releases of software for eighteen months after the minor release is made Generally Available (GA). Eighteen months after GA, that minor version enters Extended Support. The total number of patches released is at Pegas discretion. Pega commits to provide Extended Support for eighteen months, so that Pega supports all releases for a minimum of thirty-six months (eighteen months standard support and eighteen months extended support). Review the latest list of release dates in the next section.

To review the complete support policy, see Software Update and Extended Support Policy.

Pega Platform Extended Support

Pega Infinity software suite releases (release 8.x and later) enter Extended Support on the following estimated schedule:

Pega Platform versionPega GA dateFinal patch version and Extended Support dates
8.7January 2022July 1, 2023 – January 31, 2025
8.6May 2021November 1, 2022 – May 31, 2024
8.5September 2020March 1, 2022 – September 30, 2023
8.4February 2020October 1, 2021 – June 30, 2023
8.3August 2019May 1, 2021 – June 30, 2023
8.2February 2019November 1, 2020 – June 30, 2023
8.1October 2018October 1, 2020 – June 30, 2023

For a calendar of anticipated patch release dates, see Pega Infinity patch calendar.

Pega Cloud for Government Extended Support

Pega Cloud for Government software versions enter Extended Support on the following schedule:

Pega Cloud for Government software version Pega Cloud for Government GA date Extended Support dates
8.6February 2022August 1, 2023 – February 28, 2025
8.5November 2020May 1, 2022 – November 30, 2023
8.4November 2020May 1, 2022 – November 30, 2023
8.3September 2019January 1, 2022 – June 30, 2023
8.2September 2019January 1, 2022 – June 30, 2023
8.1May 2019January 1, 2022 – June 30, 2023

Pega Customer Service, Pega Sales Automation, and Pega Call patches

Version 8.4.x and later of the Pega Customer Service base application and Pega Sales Automation base applications and Pega Call follow the same industry standard patch process and Extended Support policy with the following key differences:

  • Patches for these three applications are released as a single CRM patch.
  • These application patches are released after the Pega Platform patches. For example, CRM patch 8.6.1 was released after Pega Platform patch 8.6.1.
  • CRM patches require the same major.minor version of Pega Platform (for example, a Pega Platform 8.6.x patch is required to run a CRM 8.6.x patch.
  • The minimum Pega Platform patch version required to run an application may not match the application patch version, for example, CRM patch 8.4.4 requires Pega Platform patch 8.4.5. For more information about patch compatibility, see Pega Infinity patch calendar.
  • The CRM patches are delivered in a .JAR file and must be installed using the Import Wizard, unlike the Pega Platform patches which are installed using a script.

For more information about CRM patches, see Application patch releases.

Pega Mobile Client extended support

Pega Mobile Client version support varies by your Pega Platform application version to which your organization maintains. For details, see Pega Mobile Client support announcements.

Pega Robotic Automation extended support

Pega Robotic Automation maintains an extended support policy, but the versioning is managed differently compared to Pega Platform versioning. For complete details, see Pega Robotic Automation extended support.

Hotfixes for all other Pega applications

All other applications follow the Pega standard Extended Support policy with one key modification. For on-premises or client-managed cloud (where clients build their own stack not using Pega Cloud) environments, our clients or their system integrators are responsible for downloading and installing these hotfixes when they build a new system. Pega Cloud services will manage applying hotfixes for their clients.

New required hotfixes will stop when the Pega Platform patches cease to be produced for that major.minor version of Pega Platform. These applications enter Extended Support at the same time the major.minor version of the Pega Platform version they run on enters Extended Support. Pega applications must be on the latest Pega Platform and Pega application minor version to receive a hotfix.

For more information about Pega Customer Decision Hub hotfixes, see Pega Customer Decision Hub hotfixes.

Required Pega industry application hotfixes

Pega application or industryHotfix documentation
Pega Customer Decision Hub Pega Customer Decision Hub and Pega Marketing Hotfixes
Pega Sales Automation

Pega Sales Automation Hotfixes

Pega Customer Service
Communications
Financial Services
Public Sector
Health Care
Insurance
Life Sciences
Manufacturing

If you don’t see your application listed, please contact Pegasystems Global Client Support if you have questions to learn about hotfix availability.

  • Previous topic Updating and patching Pega Infinity
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