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Knowledgebase (KB) Search Suggestions, an Overview

Suggest edit Updated on February 19, 2016

A typical web site search is a two-step process: the user types a string, then clicks "Search" to retrieve matching results from the search engine. We've enhanced the search on the PDN by by making the search query dialog actively fetch and match the user's typed string against a known list of PDN knowledgebase article titles. As you type, KB titles are listed if there's a match on your query for fast access to an article.

No matches? No problem - just continue to type your query as before. When you click "Search", you are still executing a full KB & Document search as before. We've also added a link on the home page to the Advanced Search so you can specifically limit your search to specific categories of information.

How Search Suggestions Works
PDN search is structured around eleven main groups:

GroupDescription
(Default)KB and PRPC Doc, News & Announcements, Tech. Papers, System Tools, Pega Exchange, and Frameworks documentation
Knowledge BaseOnly PRPC V3, V4, and V5 KB articles
FrameworksProcess Commander Solution Frameworks (Financial services, health care, cross-industry, and insurance)
Product DocumentationOnly PRPC product documentation
Tech. Papers & System ToolsPegasystems technical whitepapers on advanced topics regarding Process Commander internals
Pega ExchangeComponents and materials available in the Pega Exchange code library system
PegaWORKSOnly PegaWORKS product documentation
PRPC V5.4 HelpOnly the V5.4 version of the Process Commander in-product help system
PRPC V5.3 HelpOnly the V5.3 version of the Process Commander in-product help system
PRPC V4.2 HelpOnly the V4.2 SP6 version of the Process Commander in-product help system
NewsRecent news and announcements

As you type, the PDN global search dialog now dynamically matches your typed input against a list of Process Commander KB article titles (only) that match your query string.

  • To choose one KB article, select a title from the list.
  • To search through the KB content (as well as titles) and also search otherPDN documents in the default filter group as described above, click Search.

 

We Appreciate Your Feedback
Please take the time to perform some sample searches and Email us with your comments about this new feature. We will continue to improve it over time with your input.

 

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