By using the Make Payment Microjourney™, customers can make a payment on one or more of their accounts, using either web self-service or assisted self-service channels.

Payment options include selecting the amount to pay, selecting the payment date (including immediate payment), and setting up an automatic payment schedule. Payment methods include credit card and bank payments.

For more information about this Microjourney, see Make Payment Microjourney - Financial Services.

By using the Manage Customer Circumstance Microjourney™, customers can report rare events that require exceptional handling. For example, COVID-19, storms, or other natural disasters that can impact their ability to repay bank liabilities.

Customers have several options to submit the required information. They can upload documents securely through the web self service, bring them to a branch, or mail them to a back-office.

For more information about this Microjourney, see Manage Customer Circumstance Microjourney.

To support faster, more consistent implementations and updates, the Pega Customer Service industry applications are modified to remove overrides to locked Pega Customer Service rules, and to instead use the out-of-the-box Pega Customer Service rule extensions.