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Understanding Pega Cloud Services subscription provisioning

Suggest edit Updated on June 30, 2021

This content applies only to Cloud environments.

During the sales cycle, the Pega Cloud Services team works with you to determine the appropriate business metrics that reflect your business needs. Pega Cloud Services uses this information to optimize the configurations of your environments in areas such as data management, security, system availability, network integrations, and data backup.

Pega recommends a development environment to start, followed by introducing staging and production environments as you integrate your Pega application into a DevOps environment. The main differences between these types of environments are shown:


Cloud Instance



Standard Sandbox

Development, testing and User Acceptance Testing


Large Sandbox

Pre-production, staging, user acceptance testing, and/or limited performance testing.

NOTE:  This Sandbox is not intended for load testing.  For full-scale performance testing, contact your Pega representative about a Production Mirror sandbox.



A scaled environment that supports the production deployment of Pega Platform™, applications, and transactional use cases

Subscription Provisioning

Following the signing of your initial subscription agreement, the Pega Cloud Services team provisions your environments based on your contracted entitlements.  The Pega Cloud Services team configures each component of your environment using a fault-tolerant architecture which includes your virtually isolated network, subnets, database, application servers, Pega Platform, and any other subscribed Pega applications. As soon as your environments are provisioned, you receive a New System Release email which outlines the software which the Pega Cloud Services team installed. For details, see Accessing your environment.

Subscription Packages

Pega Cloud Standard Production Services Subscription Package

The Standard Production Services subscription package provides entitlements for Pega Cloud Services. The standard subscription package includes:

  • Client cloud services in a single geographic region.
  • One production environment, which offers isolation of core processing and data, that is designed and built to support the licensed Pega Platform, applications, business metrics, and services as described in the client’s contract. 
  • One Standard Sandbox  (see definition in Environments)
  • One Large Sandbox   (see definition in Environments)
  • 500 GB of Cloud File Storage (allocated per customer account – shared across all environments)
  • 100 GB of Cloud Data Storage

Pega Cloud Standard Dev/Test Subscription Package

The Standard Dev/Test subscription package supports additional development and testing needs for Pega Cloud. Features of this subscription package include:

  • Client cloud services in a single geographic region.
  • Two Standard Sandboxes or, by request, one Large Sandbox instead of two standard sandboxes.

NOTE:  Software licenses are not included with this package.

Additional Pega Cloud Storage Capacity Options

Pega Cloud Services includes a base amount of storage, based on subscription commitment.  Clients who require additional capacity can add storage, as follows:

Cloud Data Storage

An integrated database that the Pega application manages, into which it stores its business/process data and rules data.  For Pega Marketing and/or Pega Customer Decision Hub applications, this is the storage location for Interaction History and the Pega Customer Movie.  Expanded storage capacity can be added as needed (additional fees apply).

Cloud File Storage

An additional data repository managed by the Pega application, into which it stores files associated with features such as archive/purge, large attachment handling and file transfer services.  Expanded storage capacity can be added as needed (additional fees apply).

Decision Data Storage

(included for clients purchasing Pega applications using Pega Customer Decision Hub)

An additional datastore which is managed by the Pega application, into which the Pega Marketing and/or Pega Customer Decision Hub applications store recoding decisions that are leveraged through the Adaptive Decision Manager (ADM) module.

Additional Pega Cloud Services

Pega Cloud offers services beyond those included in standard subscriptions, which can be quoted separately. These additional options include:

  • Private Connectivity
  • Ensuring encryption of data in transit (within the client environment) 
  • Secure File Transfer (SFTP) (no additional fee required)
  • In-region client support
  • Specific industry compliance (example:  FedRAMP)


Standard Sandbox

The Pega Cloud Service Standard Sandbox (often called a “development” or “Dev/Test” environment) is designed to support clients who need easy access to an environment for development, functional and unit testing, and user acceptance testing. This environment is scaled to support your current licensed Pega products, with:

  • Up to 15 regular developers, testers, or users
  • Includes 50 GB Cloud Datastorage
  • Does not include Cloud File storage

This service is not recommended to be used for live data and production services, or to support performance testing at load.

Large Sandbox

The Pega Cloud Service Large Sandbox (often called a “Staging” environment) supports preproduction, staging, and testing. Clients can use this sandbox to support the needs of larger development teams.  This fixed-size environment supports your current licensed Pega products, with:

  • Up to 45 regular developers and testers
  • Includes 100 GB Cloud Datastorage
  • Does not include Cloud File storage

This service is not recommended to be used for live data and production services, or to support performance testing at load.

Production Mirror Sandbox

Clients with additional security or compliance requirements for their production environments may consider subscribing to the provisioning of a Production Mirror sandbox service (for an additional fee). This service provides an architectural replica of your scaled production environment and can be used for production staging, scale benchmark testing, and load performance testing.  Data sets are not automatically synchronized between the production mirror sandbox and production environments, but service includes support for one data refresh per month, which is facilitated by entering a Support Request (SR) in My Support Portal.

Business Operations Environment

This environment is only relevant for Customer Decision Hub clients who subscribe to the Strategy Optimizer bundle. 


The Business Operations environment allows you to simulate the offers that your decisioning engine would suggest, so that you can test our Pega Customer Decision Hub™ (previously called Pega Marketing) and the decisioning recommendations you’ve configured.  The Business Operations Environment uses the most recent 20% of your history to simulate offers. 


The Business Operations Environment is an environment that allows business users and Next-Best-Action specialists to design and test various artifacts that are intended to eventually move into production for execution.  This is not a performance test environment.  Rather, it is an environment where you can design, build and test various Next-Best-Action changes based on business needs to add, adjust and tune items such as offers, treatments, engagement policies, channel configurations and so forth. It allows you to understand the impact of proposed changes before pushing into Production.

The Business Operations Environment supports the functional simulation testing of Customer Decision Hub (CDH)-based decisioning applications in the form of a batch decisioning process in an 8-hour window.  It is scaled to support processing through 20% of the most recently engaged client records, their associated interaction history and supporting analytical models.  Data refresh is orchestrated by Deployment Manager up to a maximum of once per day from the Production Environment, as limited by the licensed batch/bulk decisioning capacity defined in the order schedule for the associated Production Environment.

This environment is not required for CDH, but is recommended as a best practice for clients that leverage CDH, to effectively and efficiently design, build, and test strategies.  All strategy execution work should be done outside of the Production Environment. 

The Business Operations Environment is available as part of the Strategy Optimizer bundle, which is an optional purchase.  See your order schedule to determine whether your organization has subscribed to the Strategy Optimizer bundle; if you wish to add it, please contact your Pega or Pega-Partner account representative. 

Production Environment

The Pega Cloud Service Production Environment is a scaled environment that supports the production deployment of licensed Pega Platform, applications, and licensed entitlements. This environment:

  • Allows for business continuity, scalability based on the licensed business metrics, and a defined storage limit set in the Order Schedule.
  • Is deployed across multiple availability zones with database backup and replication services and is backed by a 99.95% Availability Service-Level Agreement (SLA).
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