If a local Pega Call CTI link loses its connection to the CTI
Server, it will attempt to reconnect. If you have a secondary Cisco CTI server, configure a
connection to it as part of CTI Link configuration. Pega Call will attempt
to connect to the secondary CTI server if it is unable to connect to the primary CTI server.
On successful connection to the primary or secondary CCT server, Pega Call
will attempt to retrieve the state of the devices/telephones for agents who were logged into
Pega Call. This includes retrieving the state of calls on the device.
Call-attached data is not retrieved as part of this process.
- In the header of Dev Studio, click .
- Click to open the CTI Link. The rule form for that CTI Link appears.
- Click the Failover tab.
- Select Enable Failover?.
- Enter the Host name or ip address of the secondary CTI server
that Pega Call connects to.
- Enter the port that Pega Call connects to on
the secondary server.