The CTI Link engine runs as a set of Java objects on the application server. You can configure the number of Java threads that each CTI Link uses.To configure the number of threads, perform the following steps:
- In the header of Dev Studio, click .
- Open the CTI Link that you want to run on the specific nodes.
- On the CTI Link rule form, switch to the Advanced tab. Under the Engine Threads section, configure the minimum and maximum threads that are used by the CTI Link.
- Save the rule. Your changes take effect the next time the CTI link is
Note: If your deployment has a large number of users on a node using the same CTI Link, increase the maximum number of threads. Each Java thread processes CTI events for several Pega Platform operators. Configure how many users will share a Java thread. For most environments, a Java thread can process events for up to 50 operators.