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CTI link types

Suggest edit Updated on October 12, 2021

The types of CTI links are listed as follows.

Local
A local CTI link connects a Pega Platform server (or cluster) to a Cisco CTI Server directly, and provides CTI services to users on that Pega Platform server.
Remote
A remote CTI link connects a Pega Platform server (or cluster) to another Pega Platform server, from which they access CTI services.
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