Skip to main content

CTI link types

Suggest edit Updated on October 12, 2021

The types of CTI links are listed as follows.

A local CTI link connects a Pega Platform server (or cluster) to a Genesys T-Server directly , and provides CTI services to users on that Pega Platform server. It explains the configuration and use of local CTI links.
A remote CTI link connects a Pega Platform server (or cluster) to another Pega Platform server, from which they access CTI services. Remote CTI links are covered in a later section.Note: As of release 8.2, remote links are deprecated and supported only for legacy implementations.
  • Previous topic CTI Link configuration on Pega Platform
  • Next topic Enabling Advanced Disconnect Detection Protocol (ADDP)
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us