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CTI link types

Suggest edit Updated on October 12, 2021

The types of CTI links are listed as follows.

Local
A local CTI link connects a Pega Platform server (or cluster) to a Genesys T-Server directly , and provides CTI services to users on that Pega Platform server. It explains the configuration and use of local CTI links.
Remote
A remote CTI link connects a Pega Platform server (or cluster) to another Pega Platform server, from which they access CTI services. Remote CTI links are covered in a later section.Note: As of release 8.2, remote links are deprecated and supported only for legacy implementations.
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