Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Importing the java libraries required to connect to your CTI platform

Updated on October 12, 2021
  1. Obtain the required third-party libraries:

    Genesys

    To connect to the Genesys TServer, Pega Call CTI Link Engine requires the Genesys Platform SDK.

    Pega Platform supports Genesys Platform SDK version 8.x and 9.0. Obtain the platform SDK that is compatible with your T-server version. For more information see the documentation available on Genesys website https://www.genesys.com/.

    Once you have installed the SDK, copy the following files:

    • commons.jar
    • configurationprotocol.jar
    • connection.jar
    • kvlists.jar
    • protocol.jar
    • system.jar
    • voiceprotocol.jar
    • netty-x.x.x.Final.jar (required for Genesys SDK version 8.x or later)
  2. Copy the files to the Pega Platform node where you want to install the Pega Call CTI Link Engine.
  3. In the header of Dev Studio, click ApplicationDistributionImport.
  4. Choose the Java archives (.jar files) that you copied and import them into the customer codeset (which is the default) one at a time, following Pega Platform prompts.
    Note: Import Java archives on only one Pega node in a cluster. Once a Java archive is imported, it is stored in the Pega database and is accessible to every node in the Pega cluster.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us