Skip to main content

Retrieving additional data

Suggest edit Updated on October 12, 2021

When a call arrives, Pega Call receives CTI data gathered in the telephony system.

To retrieve data from additional sources before a screen pop displays or call processing starts, override the activity pyPrefetch in your call class (for example, ChannelServices-Interaction-Call or PegaCA-CTI-Call). Pega Call executes pyPrefetch when a call arrives.
  1. Add properties to the call class or create a separate object to hold the additional data.
    Because the activity is executed from a service package (not the operator), ensure that your application ruleset is accessible to the service package that processes CTI events.
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us