Important: Save your CTI Link configuration before testing
connectivity.
- Use Test Connectivity to ensure that the Pega
Platform node is connected to the CTI Server using the configured link
parameters.Use Test Connectivity to ensure
that the Pega Platform node is connected to the CTI Server using the
configured link parameters.
Result: A results screen appears and provides:
- The name of the CTI Link tested.
- Connectivity status to the ACD.
- The PRPC application that will process requests on the
local CTI node.
- The results of the connectivity test.
- Any error messages that were generated.