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Pega Call Update Guide

Suggest edit Updated on October 1, 2021

Pega Call™ provides telephony integration for Pega applications including Pega Customer Service.

This document provides technical guidance for updating to Pega Call version 8.6. However, it does not detail steps that may be necessary to uniquely configure your solution for use in a specific environment.

Note: In Pega Call used with Pega Customer Service, ensure that both these applications are always on the same patch release version. For example, if your Pega Call version is 8.6.3, then your Pega Customer Service version needs to also be 8.6.3. When you update one of these applications, you need to update the other one as well.
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