You can create barriers at any time and add them to the personal health plan. Within the
context of a care management case and goal achievement, a barrier is anything that prevents a
patient or a member from completing the goals that are documented in the system. Barriers
also include social determinants.
If you have glucose self-monitoring as a goal and you have not been taught the
self-monitoring process, then you have a barrier. In this example, if you are also blind,
that might change the way that the education is delivered.
Note: If you extend the accelerator classes for alerts, barriers, or fulfillments in your
implementation layer, you need to ensure that the work objects are created for the extended
classes. To do this, save the DisplayAlertHeader,
DisplayBarriersHeader, and DisplayFulfillmentsHeader
section rules to the implementation layer and then use dynamic class references to create the
work objects. For information, see Setting dynamic class references for Business Analyst portal rules in Pega Care Management.Note: Because look-up data pages do not support dynamic class referencing, you need to save the
D_BA_Barrier rule in the appropriate implementation-layer class context
so that the data page can fetch the implementation-layer specific data. Otherwise, the look-up
fails and the data page does not return any data.
Log in to the application by entering the user name for the Business Analyst operator and the password that you specified.
Click Launch portalCM Business Analyst
In the navigation panel, click NewBarrier and enter a name for the barrier.
Complete the details in the wizard by selecting options from lists, clicking buttons
to indicate your choices, selecting a check box when appropriate, and entering text when
Click New to create a new barrier or Copy from
existing barrier. If you copy from an existing barrier, select it from the
Copy from existing barrier list.
To make this template available for use, select the Active check
This means that a care manager can find the template when searching or a business
analyst can use it when attaching tasks to an intervention in the Business Analyst
Click Continue to add one or more interventions. For more
information, see Configuring
interventions. For example: You might add an intervention to engage the patient in a nutritional counseling
to review the information and then click