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Deployment regions for Pega Cloud

Suggest edit Updated on April 27, 2022

This content applies only to Pega Cloud environments

This article is part of the Pega Cloud Subscription Documentation.

 

Pega Cloud is currently available to be deployed in the following regions.  Pega Cloud subscriptions include deployment into one Region.

Americas

EMEA

APAC

Canada – Central

Germany - Frankfurt

Singapore

USA – Northern Virginia

Ireland - Dublin

Australia - Sydney

USA - Ohio

United Kingdom - London

Japan - Tokyo

USA – Northern California

France - Paris

India - Mumbai

USA – Oregon

Sweden - Stockholm

Hong Kong

Brazil – São Paulo

Italy - Milan

 

 Bahrain 

The following Cloud Services are available in the regions listed below.  For clients whose main Pega deployment is in a region not listed for one of these services, that client’s service will be deployed in the same regional area (where possible).  For example, if a client chose the EMEA region Germany-Frankfurt for their main Pega deployment, and also subscribed to Pega Workforce Intelligence, their WFI service would be deployed in the EMEA region of Ireland-Dublin.

Pega Chat is currently available to be deployed in the following regions:

Americas

EMEA

APAC

USA – Northern Virginia

Ireland - Dublin

Australia - Sydney

Pega Co-browse is currently available to be deployed in the following regions:

AmericasEMEA

USA – Northern Virginia  (for all USA, Brazil, and APAC deployments)

Ireland – Dublin 

Canada - Central

 

Pega Workforce Intelligence is currently available to be deployed in the following regions:

Americas

EMEA

APAC

USA – Oregon

Ireland - Dublin

Australia - Sydney

Pega Digital Messaging is currently available to be deployed in the following regions:

AmericasEMEA

USA – Northern Virginia  (for all USA, Brazil, and APAC deployments)

Ireland – Dublin

Canada - Central

 

Pega Voice AI is available in the USA-Northern Virginia deployment region.

 

Data Residency

Pegasystems offers geographically segmented data residency services specific to its Pega Cloud offering.  When the client selects one of the available deployment regions in the applicable Subscription Schedule, then the client data, including all client personal data and data backups, will be stored in the selected deployment region and will not be transferred or accessed by Pegasystems from outside the selected region, except at the client’s instruction or in connection with a support request submitted by the client. Pegasystems may provide network monitoring and system provisioning activities for the Environments from its network operation centers located inside and outside of the selected region or per the subscribed support services.

 

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