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Accessing Pega Cloud

Suggest edit Updated on June 2, 2022

When your Pega Cloud environment is ready, you receive one or more New System Release Notification emails with information about your system. These emails provide you with the details needed to gain access, such as the different types of build environments, where they're located, and the credentials you use. Use this information to help you gain access to Pega Cloud.

Depending on whether environments such as dev-test and production are provisioned on the same day, you might receive separate emails as the environments become ready. Note: Clients who need to request a custom domain name that conforms to your enterprise standards should review the article, Requesting a custom domain name for applications hosted in Pega Cloud.

Emails include details about the installed software and access. However, to provide appropriate security, you will receive a separate email from Pega Sharefile. This email includes instructions on how to download credentials in a secure manner.

Important: After you receive your credentials and log in for the first time, update your password immediately as a security measure. Choose a password that conforms to your site security standards and policies. To secure your environment, review and implement the best security practices as outlined in Security Checklist when deploying on Pega Cloud.

Pega Cloud Services URLs

The URL designation for each system follows a standard assignment. For example:

 https://<company designation>-<project designation>-<system/server designation>.pegacloud.net/prweb

<Company designation> is the short name for your company. For example, ABC Company has the designation abc.

The <Project designation> is the project where your company will use this application. ABC Bank might have a credit card, or ccard project.

System/server designation specifies the system or server that is being accessed. Some standard examples include the following environments:

EnvironmentDescription
prod1Production environment
dt1Development/test environment
stg1Staging environment
agilestudioAgile Studio environment
devopsDeployment Manager environment
pdc2Pega Predictive Diagnostic Cloud environment

If your system includes the Secure File Transfer Protocol (SFTP) Service, you also receive URLs for that service. For more information about SFTP, see Using Pega Cloud SFTP service.

Example Production Environment email information

Example Email

An example email for “ABC Company” is shown below, with URLs that contain the company designation of “abc”:

For example:

Your Pega Cloud services subscription provides access to the following software:
  • Pega Infinity™ / <version number>
  • Pega BIX
  • Pega CRM
  • Pega Field Service
Access Details

  • Pre-production / Staging [Large Sandbox]
    • Application: https://abc-stg1.pegacloud.net/prweb
    • SFTP Service: abc-stg1-sftp.pegacloud.net
  • Production [Production Environment]
    • Application: https://abc-prod1.pegacloud.net/prweb
    • SFTP Service: abc-prod1-sftp.pegacloud.net
Access Credentials

You will shortly receive an email from Pega Sharefile with instructions to download your credentials in a secure manner. If you do not receive an email within the next hour, message CloudSystemRelease@pega.com.

Pega Cloud Services Utilities:

Predictive Diagnostic Cloud:

https://pdc2.pegacloud.com/prweb/PRServlet/abcdefghijklmnopJWW6HdERvrbPVd-JAoQUkyNZlxXcqdqFw%5B%5B*/!STANDARD

Pega Cloud comes integrated with Pega Predictive Diagnostic Cloud (PDC), which continually evaluates various areas of your system to ensure stability and identify the most valuable improvement opportunities. For more information about access PDC in your Pega Cloud, see Using Predictive Diagnostic Cloud.

Deployment Manager:https://abc-devops.pegacloud.net/prweb

Deployment Manager is an optional environment available free of charge; it is used exclusively to run your DevOps initiatives. Deployment Manager fully automates CICD workflows, including branch merging, application package generation, artifact management and package promotion, to different stages in the workflow. For more information, see Deployment Manager. If you would like this optional environment provisioned, you can make a request by selecting New request in My Support Portal.

Agile Studio:https://abc-agilestudio.pegacloud.net/prweb

Agile Studio is another optional environment available free of charge, which enables your application development teams and your stakeholders to execute your projects using the industry best practice Scrum methodology. If you would like this optional environment provisioned, you can make a request by selecting New request in My Support Portal.

Credential Information

Credentials are provided in a series of text files, and are sent separately from the Welcome email information for the greatest security. The following are examples for ABC company, with their credit card project, ccard.

Each file also includes a login to the ELK/Kibana server. Pega Cloud gives you the capability to view your server logs for analysis and tracking purposes. This service is built on the Kibana platform, which provides tools for searching and organizing the data. For details on viewing this data, see Visualizing your application performance.
For example:

Dev/Test Environment file:

Application URL: https://abc-ccard-dt1.pegacloud.net/prweb

Username: administrator@pega.com

password: *******************

ELK URL (Kibana): https://abc-ccard-dt1-logs.pegacloud.net/kibana/

Username: pegalogadmin

password: ***************

For example:

Staging environment file:

Application URL: https://abc-ccard-stg1.pegacloud.net/prweb

Username: administrator@pega.compassword: ***************

ELK URL: https://abc-ccard-stg1-logs.pegacloud.net/kibana/

Username: pegalogadmin

password: ***************

For example:

Production environment file:

Application URL: https://abc-ccard-prod1.pegacloud.net/prweb

Username: administrator@pega.com

password: ***************

ELK URL: https://abc-ccard-prod1-logs.pegacloud.net/kibana/

Username: pegalogadmin

password: ***************

For example:

Pega Marketing environment file:

Application URL: https://abc-ccard-dt1.pegacloud.net/prweb

Username: administrator@pega.com

Password: **********

Pega Elk URL: https://abc-ccard-dt1-logs.pegacloud.net/kibana/

Username: pegalogadmin

Password: ***********

Decision Hub URL: https://abc-ccard-dt1-decisionhub.pegacloud.net/prweb

SFTP Hostname: abc-ccard-dt1-sftp.pegacloud.net

Note: The Decision Hub URL sends you to the landing page for your Customer Decision Hub.

For example:

Deployment Manager environment file:

Application URL: https://abc-ccard-devops.pegacloud.net/prweb

Username: administrator@pega.com

password: ***************

ELK URL: https://abc-ccard-devops-logs.pegacloud.net/kibana/

Username: pegalogadmin

password: ***************

For example:

Agile Studio environment file:

Application URL: https://abc-ccard-agilestudio.pegacloud.net/prweb

Username: administrator@pega.com

password: ***************

AgileStudio Username: AgileStudioSysAdmin

password: ***************

ELK URL: https://abc-ccard-agilestudio-logs.pegacloud.net/kibana/

Username: pegalogadmin

password: ***************

For example:

Pega PDC environment file:

PDC Tenants PDC Access URL:https://pdc2.pegacloud.com/prweb/PRServlet/abcdefghijklmnoprpqkEeSbUxnzFXDJa3vf8FY%5B*/!STANDARD

SOAP URL: https://pdc2.pegacloud.com/prweb/PRSOAPServlet/abcdefghijklmnoprpqkEeSbUxnzFXDJa3vf8FY%255B*/SOAP/PegaAES/Events

Operator: DiagnosticCloudManager

Password: **********

Operator: DiagnosticCloudUser

Password: *********

  • Previous topic AWS Direct Connect Private Virtual Interface (VIF)
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