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Change of support for connectivity options

Suggest edit Updated on June 2, 2022

Pega Cloud is an as-a-service solution that requires generally necessitates deep integrations into clients’ connected systems to support mission-critical business applications. To support these critical integrations, it is essential to establish robust and secure connectivity between Pega and its clients, which is why Pega is updating your connectivity options to focus on those which provide broad accessibility and high reliability.

New connectivity options

Connectivity options supported by Pega Cloud services as of April 2022 include:

These new connectivity options:

  • Provide high reliability

  • Can be implemented with robust security

  • Address system-to-system access across a broad set of interfaces

  • Represent the lowest time to value, because of their significantly reduced configuration complexity

These options ensure that Pega and its clients have the most up-to-date and simplified operational path to establishing connectivity.

End of support for existing connectivity options

Starting April 2022, Pega Cloud services is ending support for all new configurations of the following legacy connectivity options:

Existing clients who currently use a connectivity mechanism listed above will enter extended support. In an extended support period, you can expect support through December 31, 2023, unless you are contractually entitled beyond this date. If you are entitled beyond December 31,2023, and your connectivity mechanism is listed as end of support, then on contract renewal, your connectivity mechanism will immediately reach the end of extended support. For clients with a contract expiring before the end of the extended support period, you may continue to use this option until the end of extended support. Clients are encouraged to immediately begin exploring the possibility of migrating away from end of support options to supported options.

Migrating existing connections to new connectivity options

Existing clients should review the following table to understand their options to migrate their existing connectivity options to the new connectivity model:

Mapping your current connectivity to the new connectivity model options

Legacy connectivity optionsAlternative connectivity options supported after April 2022
Virtual Private Network (VPN) service
Transit Gateway
VPC Peering
Direct Connect Private VIF
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