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Considerations when Pega decommissions a Pega Cloud environment

Suggest edit Updated on December 1, 2021

Pegasystems Inc. removes Pega Cloud services environments using a standard process known as decommissioning.

The information provided in this document is for planning purposes only, and is subject to change at the discretion of Pegasystems Inc.

VPC and environment decommissioning scenarios

Pegasystems Inc. uses its standard decommissioning process for the removal of VPC or environments deployed within it for the following scenarios:

  • The application moves to a client-managed cloud environment as part of the Cloud Choice Guarantee.
  • The Pega Cloud Services contract expires, or you request to no longer subscribe to Pega Cloud Services.
  • The 30-day trial period ends on the provided cloned environment used during the client upgrade assessment process. In this case, Pegasystems Inc. deletes the upgraded, cloned staging environment within 7 days of completing all of the live environment upgrades For more information, see The Pega software upgrade process.

Pegasystems Inc. also decommissions environments as part of its standard reprovisioning process, which is a three step Pega Cloud process that includes:

  1. Provisioning of a new environment
  2. Migration data form the old environment to the new environment
  3. Decommissioning the original environment

Pega Cloud reprovisions environments following client requests for the following configuration changes:

  • A request to rename a current URL/environment. This request requires reprovisioning because renaming isn't supported; instead the client receives a newly provisioned environment with the new name.
  • Moving environments to a different VPC in the same or another supported region that Pega Cloud supports.
Note: Pegasystems Inc. will make a reasonable effort to minimize the downtime and impact of migrating the client data and configurations to the new environment.

The data and resources deleted after a Pega Cloud decommissioning

After Pega Cloud decommissions a VPC or the environments deployed within it, the following data and resources are no longer recoverable:

  • Pega application, configuration, and data
  • Pega Cloud resources included but not limited to, resources listed in the table.
ResourcesFollowing a VPC decommissioningFollowing an environment decommissioningFollowing a cloned environment decommissioning
Cloud file storage data
IP address ranges on a list of allowed connections
AWS authentication keystores
VPN configurations
Data snapshots

Pegasystems Inc. responsibilities

Pegasystems Inc. responsibilities include the following actions:

  • Send notification of the 30-day window during which you can access your VPC and Pega Cloud environments before they are decommissioned which include the following items:
    • An e-mail confirmation of the start date of the 30-day window
    • A My Pega Cloud portal banner displaying the end date of the 30-day window of access
  • Return your data persisted to Pega Cloud Services in a common industry-standard format (such as database export or snapshot) following your request for this data

Client responsibilities

Client responsibilities include the following actions:

Depending on the type of decommissioning, you no longer have access to the Pega Cloud VPC or its environments.

For questions or additional information, call the Pega Support Contact Information that is listed for your region.

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