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Customizations in client environments

Suggest edit Updated on June 2, 2022

Pega requires that you use Pega Platform for customizations in your Pega Cloud environments. This ensures that you can keep your application current with the latest Pega Platform and Pega Cloud features.

Pega Cloud does not support customizing Pega Cloud environments outside the use of Pega Platform, because these types of customizations can impact your application performance, reliability, and compatibility with future releases.

Pega Platform offers robust features for customizing your Pega Cloud deployment. Review the following examples for supported methods to expand Pega Platform abilities to meet your specific needs. If your deployment needs a customization that standard Pega software does not support, you can request Pega to include the features in future Pega software releases, Select New request in My Support Portal, or call the Pega Support Contact Information listed for your region. For the latest documentation on making requests, see My Support Portal: New design, streamlined features.

Resources for usage in JMS models

You can request SRT to add Java Messaging Service (JMS) resources that you need to support your JMS model by using the Support Requests tab in My Pega Cloud portal. To complete your request for JMS resources, restart your Pega Cloud environment. For details, see Non-production environment restarts.

For more information about configuring JMS resources in your instance of Pega Platform, see Messaging service overview.

Custom Login Screen

You can edit your application login screen to display a new logo or background image for your application, to maintain design consistency according to your enterprise style guide, or to change the single sign-on button appearance.

To create a Custom Login Screen, follow the steps provided in Login screen customization.

Role-based Access Control

You can configure Pega Platform to access external systems to retrieve data and perform application processing. Similarly, you can allow external systems to access services in Pega Platform.

To configure role-based access control, follow the steps provided in Role-based access control.

Setting Log Levels

With Pega Platform, you can set log levels for categories and for individual loggers. For more information on how to configure this, see Understanding logs and logging messages.

Managing X.509 Certificates

Beginning with Pega Platform 8.4, you can import X.509 certificates directly into the Pega Platform truststore to authenticate external server hosts.

For details on how to configure this, see Managing X.509 certificates.

Custom Fonts

Pega Platform supports importing web fonts for use in your Pega application. For details on how to configure this, see Uploading custom font files.

Custom Java archives and classes

You can incorporate third-party Java functionality into Pega Platform by importing a Java archive (JAR) file or class.Note: The client assumes all responsibility for files imported into Pega Cloud. Pegasystems Inc. is not responsible for clients importing files that may contain malicious code. The client can refer to the Pega Products and Services Acceptable Use Policy to understand the client responsibilities model.

For support details and step-by-step instructions, see Importing custom Java archives and classes.

Custom XML files for input streams

You can use custom XML files for use as an input stream by importing the XML files as a Java archive (JAR) and extracting the files using an activity.Note: The client assumes all responsibility for files imported into Pega Cloud. Pegasystems Inc. is not responsible for clients importing files that may contain malicious code. The client can refer to the Pega Products and Services Acceptable Use Policy to understand the client responsibilities model.

For support details and step-by-step instructions, see Importing custom XML files for input streams.

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