This documentation refers to the following elements in the My Pega Cloud portal.

Choosing default preferences for your My Pega Cloud self-service portal

When you first log in to My Pega Cloud, you select the cloud account details that you want to associate with your portal experience:

• The account that contains your desired virtual private cloud (VPC)
• The VPC that contains your desired environments

Your selections define the default preference for your portal home screen; each time you log on, you view the selected account environments.

To update your default preferences, select the User profile icon, select Profile, and then click Edit in the Account Preferences section. You can also set your timezone that applies to all dates and times in the My Pega Cloud portal.

Navigating the My Pega Cloud portal tiles

Perform the following self-services tasks by clicking View details in each tile of the My Pega Cloud home tabs.

In My cloud setup, you can perform the following actions:

• Access all your Pega Cloud services environments.
• Download your Pega Platform log bundles

  For more information, see Accessing your log files for troubleshooting.

• Analyze logs by using Kibana.

  For more information, see Accessing server logs by using Kibana.

• Restart the web AppTier of your environments.

  For more information, see Self-service: Restarting the Pega web AppTier of your Pega Cloud environment in Restarts in Pega Cloud environments.

• Wake up your hibernated environment.

  For more information, see Managing a hibernated environment.

• Monitor your environment in PDC.

  For more information, see Monitoring your application using Pega Predictive Diagnostic Cloud.

• View the activity logs for self-service actions on your Pega Cloud environments.

In Account users, view users in of all your environments, their roles, and their email addresses that have been granted access by using My Support Portal.

In Support Requests, view the support requests that are submitted for this account, and make additional support requests.

For the latest documentation about making requests, see My Support Portal: New Design, Streamlined Features.

In Maintenance, view upcoming and completed maintenance activities for your environments.

My Pega Cloud maintenance activities include the following standard and emergency maintenance types:

• Patches
• Hotfixes
• Cloud infrastructure and database updates
• Pega Infinity upgrade

  For more information about update maintenance activities, see Pega Cloud Maintenance and types of system updates.

• NAT Migration

  For more information about network migration maintenance activities, see Network migration: benefits and impacts.

• Decommission environment
• Decommission clone

  For more information about the decommissioning process, see Considerations when Pega decommissions a Pega Cloud environment.

In Upgrades, complete requested actions for your Pega software upgrade process.

For more information on how Pega keeps your environment current, see Pega Infinity upgrades for Pega Cloud Services.

Action center and Message center

My Pega Cloud provides you with two message centers about Pega actions that are performed on your environment and delivers requests for actions that require your input by using context-sensitive banners below the tabs.

The Message center provides messaging about maintenance and self-services operations that you and Pega Cloud services perform on your environment, such as the wake-up progress for your hibernated environment or maintenance that is initiated by Pega.

The Action center provides links for your participation in your upgrade journey, such as a link for the upgrade application testing UAT approval or the go/no-go choice.

Feedback and notifications

Provide feedback or report an issue that concerns your experience in the My Pega Cloud portal by using the Feedback icon. View notifications for your self-service actions on your environment through the notifications icon.

1. In the Navigation header, report an issue about your experience on the My Pega Cloud portal by selecting the Submit feedback icon.
2. In the Navigation header, after completing a self-service action on your environment, view the status of the action by selecting the Notifications icon.

   

   

   Notifications include the following items for all the environments in the My Pega Cloud self-service portal:

   • Restart status of your environments
   • Download link for your log file upon requesting a log bundle