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Managing your environments in the My Pega Cloud portal

Suggest edit Updated on December 1, 2021

The My Pega Cloud portal provides a connected experience for all of your environments in your Pega Cloud services subscription. My Pega Cloud is a one-stop control center in which you can complete restarts and log downloads, view your upcoming scheduled maintenance, and participate in your upgrade journey. You can also review Pega requests that require your action, such as approving the upgrade application testing (UAT) and go/no-go stages of the upgrade process, in a new Action center banner.

To use the My Pega Cloud portal, ensure that you completed the following tasks:

  • Allow cookies in your browser settings.
  • Contact your Pega Cloud administrator for the cloud-admin role or cloud-change role access privileges. For more information, see the Support Contact Administrator Guide.

This documentation refers to the following elements in the My Pega Cloud portal.

My Pega Cloud
The My Pega Cloud portal is formed with the Navigation header to access
                            your VPC, tiles to manage your VPC, and an Action and Message center
                            banner to perform required actions for self-service and upgrades

Choosing default preferences for your My Pega Cloud self-service portal

When you first log in to My Pega Cloud, you select the cloud account details that you want to associate with your portal experience:

  • The account that contains your desired virtual private cloud (VPC)
  • The VPC that contains your desired environments

Your selections define the default preference for your portal home screen; each time you log on, you view the selected account environments.

To update your default preferences, select the User profile icon, select Profile, and then click Edit in the Account Preferences section. You can also set your timezone that applies to all dates and times in the My Pega Cloud portal.

Navigating the My Pega Cloud portal tiles

Perform the following self-services tasks by clicking View details in each tile of the My Pega Cloud home tabs.

In My cloud setup, you can perform the following actions:

In Account users, view users in of all your environments, their roles, and their email addresses that have been granted access by using My Support Portal.

In Support Requests, view the support requests that are submitted for this account, and make additional support requests.

For the latest documentation about making requests, see My Support Portal: New Design, Streamlined Features.

In Maintenance, view upcoming and completed maintenance activities for your environments.

My Pega Cloud maintenance activities include the following standard and emergency maintenance types:

In Upgrades, complete requested actions for your Pega software upgrade process.

For more information on how Pega keeps your environment current, see Pega Infinity upgrades for Pega Cloud Services.

Action center and Message center

My Pega Cloud provides you with two message centers about Pega actions that are performed on your environment and delivers requests for actions that require your input by using context-sensitive banners below the tabs.

Action center and Message center

Message center

The Message center provides messaging about maintenance and self-services operations that you and Pega Cloud services perform on your environment, such as the wake-up progress for your hibernated environment or maintenance that is initiated by Pega.

Action center

The Action center provides links for your participation in your upgrade journey, such as a link for the upgrade application testing UAT approval or the go/no-go choice.

Feedback and notifications

Provide feedback or report an issue that concerns your experience in the My Pega Cloud portal by using the Feedback icon. View notifications for your self-service actions on your environment through the notifications icon.

  1. In the Navigation header, report an issue about your experience on the My Pega Cloud portal by selecting the Submit feedback icon.
  2. In the Navigation header, after completing a self-service action on your environment, view the status of the action by selecting the Notifications icon.


    Notifications include the following items for all the environments in the My Pega Cloud self-service portal:

    • Restart status of your environments
    • Download link for your log file upon requesting a log bundle
  • My cloud setup

    Use the My cloud setup tile to access all your Pega Cloud services environments, download your Pega Platform log bundles, and perform restarts on each environment.

  • Account users

    View all users of all your environments, their roles, and their email addresses that have been granted access using My Support Portal.

  • Support Requests

    Access a single view of all support requests that are submitted for this account and the environments in the virtual private cloud (VPC).

  • Maintenance

    Use the Maintenance tab to view upcoming and completed maintenance activities for all of your environments.

  • Upgrades

    Use the Upgrades tab to initiate your upgrade journey, review the upgrade schedules of your environments, take required action during each stage of the process, and provide feedback to streamline and facilitate your upgrade journey.

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