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Pega Cloud FAQs

Suggest edit Updated on June 2, 2022

Consider these Frequently Asked Questions (FAQ) to become familiar with common inquiries about Pega Cloud.

What is the auto-scaling methodology of Pega Cloud?

The auto-scaling methodology is Pega intellectual property. Consequently, we do not disclose it. As a fully managed service, the operations team monitors the performance of each Pega Cloud environment. If any performance challenges are noted, the team manages scaling your infrastructure in a targeted fashion to ensure continued performance and availability.

The auto-scaling strategy is based on a pragmatic approach focused on optimizing your stack--applications, database, and network. The methodology is a continuous improvement process that ensures we provide the resources to meet your application needs.

Does Pega Cloud support customer-provided application monitoring?

As a fully managed service, the operations team leverages a suite of monitoring tools to ensure your applications can meet peak performance requirements. Each subscription includes Pega Predictive Diagnostic Cloud, which provides detailed insight into your application performance. To ensure a consistent and optimized Pega Cloud environment, the use of other monitoring applications is unsupported by Pega.

Can Pega Cloud customers access the database of their application?

Pega Cloud does not support direct access to your application database to avoid negative downstream impacts. For example, changes to the database can prevent successful deployment of future Pega Platform releases and patch releases and the adoption of the latest features.

Where can I find the latest information on software upgrades and patches and infrastructure updates for my Pega Cloud environments?

Pega maintains the latest details for software upgrades and patches and infrastructure updates to Pega Cloud environments in the article, Pega Cloud maintenance and types of system updates.

What details are available in customer-facing release notes on the Pega Cloud page?

Release notes for Pega Cloud are organized and published on a quarterly basis. This schedule is based on continuous cadence of releases. The release notes detail enhancements made to Pega Cloud throughout the current quarter that impact customers. New Pega Platform features and enhancements supported by Pega Cloud services are documented in Pega Platform release notes, so they are not included in thePega Cloud services release notes.

Can I modify the production level for my Pega Cloud environment?

During the provisioning for any Pega Cloud environment, Pega Cloud does not support changing the default production-level that Pega Cloud sets. For additional details, see Specifying the production level.

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