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Pega Cloud quarterly release notes in 2020

Suggest edit Updated on December 1, 2021

Use these release notes to learn about the latest services and enhancements available to your Pega Cloud environments.

Pega Cloud provides the latest generally available functionality including:

  • The latest Pega Infinity and Pega industry application releases or critical updates
  • New services
  • Enhancements to existing and documented Pega Cloud offerings.

Every update includes the latest infrastructure and security patching to maintain the highest security and performance standards.

Pega tests each update to ensure it will not interfere with your production applications. In addition to industry compliant integration testing methods, Pega always applies each update to internal industry cloud applications prior to the generally available release. Each update is applied to your Pega Cloud services when it is generally available, during scheduled maintenance windows.

For details about how Pega Cloud delivers updates across environments, see Pega Cloud maintenance and types of system updates.

For complete details about Pega patches and support policies, see Pega software maintenance and Extended Support Policy.

Q4 2020

Pega Cloud released the following software and infrastructure patch releases over the fourth quarter of 2020:

Q4 2020 Pega Cloud patch releases

Release versionsRelease dateEnhancements
Pega Cloud 2.18.4December 2020Support for Pega Platform patch release 8.5.2
Pega Cloud 2.17.3December 2020Support for Pega Platform patch release 8.5.2
Pega Cloud 2.18.3November 2020Support for Pega Platform patch release 8.3.5
Pega Cloud 2.16.8November 2020Support for Pega Platform patch release 8.3.5
Pega Cloud 2.14.16November 2020Support for Pega Platform patch release 8.3.5
Pega Cloud 2.18.2November 2020Support for Pega Platform patch release 8.2.8
Pega Cloud 2.16.7November 2020Support for Pega Platform patch release 8.2.8
Pega Cloud 2.14.15November 2020Support for Pega Platform patch release 8.2.8
Pega Cloud 2.18.1October 2020Support for Pega Platform patch release 8.1.9 - the final patch release in the 8.1.x release series, which is now in extended support
Pega Cloud 2.16.6October 2020Support for Pega Platform patch release 8.1.9 - the final patch release in the 8.1.x release series, which is now in extended support
Pega Cloud 2.14.14October 2020Support for Pega Platform patch release 8.1.9 - the final patch release in the 8.1.x release series, which is now in extended support
Pega Cloud 2.17.2October 2020Support for Pega Platform patch release 8.4.3
Pega Cloud 2.16.5October 2020Support for Pega Platform patch release 8.4.3
Pega Cloud 2.15.10October 2020Support for Pega Platform patch release 8.4.3

Pega Cloud released the following infrastructure release during the fourth quarter of 2020:

Pega Cloud 2.18 GA release (October 2020)

FeatureDetails

Support for the AWS Middle East (Bahrain) region

Pega Cloud services supports deployment to the Amazon Web Services (AWS) Middle East (Bahrain) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability. For more information about regions and availability zones, see Pega Cloud Services capabilities.

Support for strategic application patches

The patch process for Pega Cloud clients is extended to strategic application patches. Pega software patches for Pega Cloud clients includes the latest patch release of the customer relationship management (CRM) applications for Customer Service (CS) and Sales Automation (SA) when Pega Cloud applies a software patch to your environment. For details see the Standard maintenance activities patching process details defined in Pega Cloud maintenance and types of system updates.

To support Keeping our Clients Current, Pega recently published a new Patch and Extended Support Policy that outlines our commitment to upgrading our clients so they can take advantage of the latest features of Pega while receiving world-class support. For details, see Pega software maintenance and Extended Support Policy.

Q3 2020

Pega Cloud released the following software and infrastructure patch releases over the third quarter of 2020:

Q3 2020 Pega Cloud patch releases

Release versionsRelease dateEnhancements
Pega Cloud 2.16.4 August 2020Support for Pega Platform patch release 8.3.4
Pega Cloud 2.15.9August 2020Support for Pega Platform patch release 8.3.4
Pega Cloud 2.14.13August 2020Support for Pega Platform patch release 8.3.4
Pega Cloud 2.13.11August 2020Support for Pega Platform patch release 8.3.4
Pega Cloud 2.16.3August 2020Support for Pega Platform patch release 8.4.2
Pega Cloud 2.15.8August 2020Support for Pega Platform patch release 8.4.2
Pega Cloud 2.14.12August 2020Support for Pega Platform patch release 8.4.2

Pega Cloud released the following infrastructure release during the third quarter of 2020:

Pega Cloud 2.17 GA release (September 2020)

FeatureDetails

Migrations to the latest network topology

Support for the latest Pega Cloud Services network topology for all client environments. This latest network topology enables Pega Cloud Services and clients to scale by adding new networks and environments without requiring subsequent allow list reconfigurations on your enterprise network. For details about client migrations to this network, see, Network migrations: benefits and impacts.

Q2 2020

Pega Cloud released the following software and infrastructure patch releases over the second quarter of 2020:

Q2 2020 Pega Cloud patch releases

Release versionsRelease dateEnhancements
Pega Cloud 2.16.1June 2020Support for Pega Platform patch release 8.2.7
Pega Cloud 2.15.6June 2020Support for Pega Platform patch release 8.2.7
Pega Cloud 2.14.10June 2020Support for Pega Platform patch release 8.2.7
Pega Cloud 2.15.5 May 2020Support for Pega Platform patch release 8.3.3
Pega Cloud 2.14.9May 2020Support for Pega Platform patch release 8.3.3
Pega Cloud 2.13.10May 2020Support for Pega Platform patch release 8.3.3
Pega Cloud 2.15.4April 2020Support for Pega Platform patch release 8.4.1
Pega Cloud 2.15.3April 2020Support for Pega Platform patch release 8.1.8
Pega Cloud 2.14.8April 2020Support for Pega Platform patch release 8.1.8
Pega Cloud 2.13.9April 2020Support for Pega Platform patch release 8.1.8

Pega Cloud released the following infrastructure release during the second quarter of 2020:

Pega Cloud 2.16 GA release (June 2020)

Features and EnhancementsDetails

Support for the AWS Europe (Milan) region

Pega Cloud services supports deployment to the Amazon Web Services (AWS) Europe (Milan) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability. For more information about regions and availability zones, see Pega Cloud Services capabilities.

Support the recovery of deleted data

Clients can request data recovery up to 30 days from deletion date by filing a service request (SR). For specific steps, refer to the section, Recovering deleted case attachments in your Pega Cloud Services File Storage repository, in the article Using Pega Cloud File Storage

Newly available client-accessible logs using the Pega Cloud Kibana log service

Clients can access to the following log files for your Pega Cloud environment using the Pega Cloud Kibana log service:

  • Localhost access
  • SMA access

For details about all log contents and accessing them for your Pega Cloud environment, see Visualizing your application performance.

Q1 2020

Pega Cloud released the following software and infrastructure patch releases over the first quarter of 2020:

Q1 2020 Pega Cloud patch releases

Release versionsRelease dateEnhancements
Pega Cloud 2.15.2March 2020Support for Pega Platform patch release 8.2.6
Pega Cloud 2.14.7March 2020Support for Pega Platform patch release 8.2.6
Pega Cloud 2.13.8March 2020Support for Pega Platform patch release 8.2.6
Pega Cloud 2.15.1February 2020Support for Pega Platform patch release 8.3.2
Pega Cloud 2.14.6February 2020Support for Pega Platform patch release 8.3.2
Pega Cloud 2.13.7February 2020Support for Pega Platform patch release 8.3.2
Pega Cloud 2.14.5February 2020An internal-only infrastructure update
Pega Cloud released the following infrastructure release during the first quarter of 2020:

Pega Cloud 2.15 GA release (June 2020)

Features and EnhancementsDetails

Support for the AWS Europe (Stockholm) region

Pega Cloud services supports deployment to the Amazon Web Services (AWS) Europe (Stockholm) region. Deployment across multiple availability zones within a geographical region protects against zone faults and localized service disruptions, and ensures high availability. For more information about regions and availability zones, see Pega Cloud Services capabilities.

Continuous log streaming as a service into your Splunk interface

Clients can request streaming Pega logs from an environment to a Splunk logging interface in their environment by filing a service request (SR)..

To take advantage of this new service, see Streaming Pega logs to Splunk.

Externalized stream tier

Clients running Pega Platform 8.4 and later will access a new, externalized stream service to replace the stream service embedded into Pega Platform. This service enhancement will improve the overall stability of client environments. This feature is not available for FedRAMP clients.

Support for the React UI developer preview release

Pega Cloud begins to support the ability to preview the React UI in newly provisioned development environments that are running Pega Platform release 8.4. The default, design time Dev Studio/App Studio/Admin Studio in client environments remain untouched; however, clients can configure the developer preview release by referring to Cosmos React.

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