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Review My Pega Cloud portal self-service functionality

Suggest edit Updated on June 2, 2022

In your My Pega Cloud portal, you can access the most common self-service tasks through the home page. The header there provides you with self-service options and the tiles provide at-a-glance information, as well as access to manage those functional areas of your environment.


Before you can use the portal, you must have completed the prerequisites in Managing your environments in My Pega Cloud portal.

Navigating the My Pega Cloud portal tiles

Use the functional tiles to navigate to the self-services task you want to perform by clicking View details in the tile.

My Pega Cloud home functional tiles

My cloud setup tile
Account users tileView users in of all your environments, their roles, and their email addresses that have been granted access by using My Pega Cloud portal.
Support requests tile

View the support requests that are submitted for this account, and make additional support requests.

For the latest documentation about making requests, see Requesting support services.

Maintenance tile

View upcoming and completed maintenance activities for your environments.

My Pega Cloud maintenance activities include the following standard and emergency maintenance types:

  • Patches
  • Hotfixes
  • Cloud infrastructure and database updates
  • Pega Infinity updates
  • System updates

  • NAT Migration
  • Decommission environment
  • Decommission clone
Updates tile

Complete requested actions for your Pega software update process.

Navigating to other self-service functions

Click the icons in the Home page navigation header to display these other functions.

My Pega Cloud Actions/Messages and Feedback/Notifications

Action and Message CentersView messages about actions on your environments that were performed or are to be performed by you or the system.
Feedback and NotificationsGive feedback about your portal experience or view notifications about actions you've taken on your environment.
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