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Specifying your maintenance window

Suggest edit Updated on December 1, 2021

Pega Cloud establishes a default maintenance window to update and maintain the system. At this point, determine whether you want to change the default.

Periodic maintenance ensures that your Pega Cloud environments stay current with Pega software updates and patches. Maintenance can make use of the most recent features and services included in your Pega Cloud.

For more information about maintenance, see Pega Cloud Services maintenance and types of system updates.

For each client, Pega Cloud sets a maintenance window, a strict time span during which Pega Cloud Operations can schedule and subsequently maintain your environment that Pega defines as necessary. By default, your maintenance window is from 11:00 PM until 5:00 AM in your time zone.

For more information, see Maintenance Windows in Pega Cloud Services maintenance and types of system updates for a chart of time zones for each AWS region.

To modify the defined maintenance window, you can request a change by selecting New request in My Support Portal and specifying your required maintenance window time frame.

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